North Carolina Emergency Management and the United Way of North Carolina’s NC 2-1-1 is a program that finds needed assistance and resources within their community. NC 2-1-1 is part of the state’s emergency plan and a member of the State Emergency Response Team (SERT), which is made up of representatives from state, local and federal governments, the private sector, volunteers and nonprofits. During Hurricane Matthew in 2016, NC 2-1-1 served as the state’s disaster response citizen call line for the first time. That collaboration resulted in an award for NC 2-1-1 as Innovator of the Year in the category of Disaster Preparedness from the Alliance of Information and Referral Standards (AIRS) for its method of dealing with emergency calls that arrive at NC 2-1-1.